Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to UNIQUE SAGE SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the UNIQUE SAGE SDN BHD., accessible from https://unique-sage.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
This Shipping Policy outlines the terms and conditions related to shipping, delivery and order processing for purchases made through the Service operated by UNIQUE SAGE SDN BHD.
By placing an Order through the Service, You agree to the terms outlined in this Shipping Policy.
Shipping Coverage
UNIQUE SAGE SDN BHD currently provides shipping services only within Malaysia.
We do not offer international shipping at this time. Orders with delivery addresses outside Malaysia will not be processed or fulfilled.
Shipping services are available to most residential and commercial addresses within Peninsular Malaysia and East Malaysia, subject to courier coverage and accessibility.
Shipping Fees
We are pleased to offer free shipping on all Orders within Malaysia.
No additional shipping charges or delivery fees will be applied during checkout unless otherwise stated on the Service.
Free shipping applies only to standard shipping methods provided by the Company.
Processing Time
Orders are typically processed within a reasonable timeframe after payment confirmation.
Processing includes:
- Order verification
- Payment confirmation
- Packaging preparation
- Courier arrangement
Orders placed on weekends, public holidays or non-working days may require additional processing time.
We reserve the right to delay processing in cases involving high order volumes, stock verification or unforeseen operational issues.
Delivery Time
Estimated delivery time for Orders is within 7 business days from the date of successful payment confirmation.
Delivery times are estimates only and may vary depending on:
- Delivery location
- Courier service availability
- Weather conditions
- Public holidays
- Peak shopping periods
- Operational disruptions
While We strive to deliver Orders within the estimated timeframe, UNIQUE SAGE SDN BHD shall not be held liable for delays caused by circumstances beyond Our reasonable control.
No Overnight Delivery
UNIQUE SAGE SDN BHD does not provide overnight shipping or same-day delivery services.
All Orders are shipped using standard delivery methods only.
Requests for expedited shipping, express delivery or overnight delivery cannot be accommodated at this time.
Shipping Confirmation
Once an Order has been shipped, You may receive a shipping confirmation notification containing relevant delivery information.
Shipping updates and tracking availability may vary depending on the courier service provider used for the delivery.
Delivery Address
You are responsible for providing accurate and complete shipping information during checkout.
Please ensure that:
- Recipient name is correct
- Shipping address is complete
- Contact number is valid
- Postal code is accurate
UNIQUE SAGE SDN BHD shall not be responsible for failed deliveries, delays or additional charges resulting from incorrect or incomplete shipping information provided by You.
If an Order is returned due to incorrect delivery details, additional arrangements may be required before reshipment.
Failed Deliveries
In the event of unsuccessful delivery attempts due to recipient unavailability, incorrect address details or refusal to accept delivery, the courier service may attempt redelivery according to their policies.
If the parcel is returned to Us, We may contact You regarding further delivery arrangements.
Additional delays may occur in such situations.
Order Tracking
Where available, tracking information may be provided after shipment confirmation.
Tracking updates are managed by third-party courier providers and may not update immediately in real time.
UNIQUE SAGE SDN BHD is not responsible for tracking delays or temporary courier system issues.
Shipping Restrictions
We reserve the right to refuse or cancel shipments to certain locations where delivery services are unavailable, unsafe or restricted.
Orders may also be delayed or cancelled due to:
- Incomplete address information
- Suspicious or fraudulent activity
- Inventory issues
- Operational limitations
If an Order cannot be fulfilled, We will contact You using the information provided during checkout.
Risk of Loss
Ownership and risk of loss for Goods pass to You upon successful delivery to the shipping address provided during checkout.
Once delivery has been confirmed by the courier provider, UNIQUE SAGE SDN BHD shall not be responsible for lost, stolen or misplaced packages.
Damaged Parcels
If You receive a parcel that appears visibly damaged during delivery, We recommend that You inspect the package carefully before accepting it.
If there are issues with the delivered Goods, please contact Us promptly with relevant information and supporting photographs where applicable.
We will review the matter and provide reasonable assistance where possible.
Delays Beyond Our Control
Delivery delays may occasionally occur due to circumstances beyond Our control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- Courier operational disruptions
- Public holidays
- Government restrictions
- High seasonal demand
In such cases, We appreciate Your patience and understanding.
Changes to This Shipping Policy
UNIQUE SAGE SDN BHD reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon posting on the Service.
Your continued use of the Service following any updates constitutes acceptance of the revised Shipping Policy.
Contact Us
If You have any questions regarding this Shipping Policy, You may contact Us:
UNIQUE SAGE SDN BHD
5, LORONG MAJU JAYA 1, 14000 BUKIT MERTAJAM, PULAU PINANG
Phone Number: 01158741268
Email: unique.sage@outlook.com
Website: https://unique-sage.com/