Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to UNIQUE SAGE SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the UNIQUE SAGE SDN BHD., accessible from https://unique-sage.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund Policy
At UNIQUE SAGE SDN BHD, customer satisfaction is important to Us. This Return & Refund Policy outlines the conditions and procedures for returns, refunds and order cancellations made through Our Service.
By placing an Order through the Service, You agree to the terms stated in this Policy.
Returns
You may request a return for eligible Goods within 30 days from the date You receive Your Order.
To be eligible for a return, the Goods should:
- Be unused and in good condition
- Be returned with original packaging where applicable
- Include all accessories, tags or accompanying materials
- Not show signs of excessive wear, misuse or damage caused after delivery
We reserve the right to inspect returned Goods before approving any refund or exchange request.
Return Process
To initiate a return request, You should contact Us using the contact information provided below.
When contacting Us, please include:
- Your Order number
- Your full name
- A description of the issue or reason for return
- Supporting photos where applicable
Once Your request has been reviewed, We will provide further instructions regarding the return process.
Please ensure that returned Goods are packaged securely to help prevent damage during transit.
Refunds
Once returned Goods are received and inspected, We will notify You regarding the status of Your refund request.
If approved, refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on:
- Payment provider processing times
- Financial institution policies
- Banking procedures
Approved refunds may take several business days to appear in Your account.
Partial Refunds
In certain situations, partial refunds may be granted where applicable, including but not limited to:
- Goods returned with missing components
- Goods showing signs of use beyond reasonable inspection
- Returned items not in their original condition
The Company reserves the right to determine the appropriate refund amount based on the condition of the returned Goods.
Exchanges
If You receive Goods that are defective, damaged or incorrect, You may contact Us to request an exchange where applicable.
Exchange requests are subject to product availability and review by the Company.
We will make reasonable efforts to assist with replacement arrangements when appropriate.
Cancellation Policy
Orders may be cancelled within 12 hours from the time the Order is successfully placed.
To request a cancellation, please contact Us as soon as possible with Your Order details.
If the cancellation request is approved within the allowed timeframe, the Order may be cancelled and any eligible refund will be processed accordingly.
Cancellation requests submitted after 12 hours may not be accepted if order processing or shipping preparation has already begun.
Damaged or Incorrect Goods
If You receive damaged, defective or incorrect Goods, please contact Us promptly after receiving the Order.
When submitting a request, please provide:
- Order number
- Description of the issue
- Clear photographs of the Goods and packaging where applicable
We will review the matter and provide reasonable assistance in accordance with this Policy.
Inspection and Approval
All returned Goods may be subject to inspection upon receipt.
UNIQUE SAGE SDN BHD reserves the right to:
- Approve or reject return requests
- Determine eligibility for refunds or exchanges
- Refuse returns that do not comply with this Policy
Decisions regarding returns and refunds will be made at the Company’s reasonable discretion.
Processing Time
Return reviews and refund processing may require a reasonable amount of time depending on the nature of the request.
We appreciate Your patience while We review and process return or refund requests.
Limitation of Liability
UNIQUE SAGE SDN BHD shall not be liable for delays, losses or issues arising from circumstances beyond Our reasonable control, including courier disruptions, payment provider delays or incomplete information provided by You.
Nothing in this Policy limits any rights available under applicable consumer protection laws.
Changes to This Return & Refund Policy
We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon posting on the Service.
Your continued use of the Service following any updates constitutes Your acceptance of the revised Policy.
Contact Us
If You have any questions regarding this Return & Refund Policy, You may contact Us:
UNIQUE SAGE SDN BHD
5, LORONG MAJU JAYA 1, 14000 BUKIT MERTAJAM, PULAU PINANG
Phone Number: 01158741268
Email: unique.sage@outlook.com
Website: https://unique-sage.com/